SHIPPING POLICY

  • WHEN WILL MY ITEMS BE SHIPPED?

  • To estimate when you can expect your order, please refer to the timeframe below.

    ESTIMATED TIME OF ARRIVAL (Production + Shipping time)

    US

    Other countries

    Production Time

    3-5 days

    3-5 days

    Shipping time

    15- 25days

    15- 25 days

    PLEASE NOTE:

    1. The above timeframe is applied for orders to the US and other countries with standard shipping method ("days" here is "business days")
    2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.

    Alert: Due to limited transportation availability as a result of nationwide Covid-19 impacts, package delivery times may be extended.

    1. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
    2. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
    3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

  • HOW TO CHECK/TRACK ORDER STATUS?
  • - If your order has been shipped out, a Tracking Number will be sent to you via email.

    -You can track your order via the following link: https://www.17track.net/en.

    - Contact our Customer Service at: support@roseham.com
    if you have any doubts referring to your orders.

  • I NEVER RECEIVED MY PACKAGE, WHAT SHOULD I DO?
  • Many times your package will be sitting at the local post office due or there was a missed delivery attempt.

    If your item has not arrived within the time frame, contact our Customer Service at: support@roseham.com and we will do our best to help you!

  • HOW MUCH IS SHIPPING?
  • Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue the shipping method.

    Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

  • INTERNATIONAL BUYERS - WHAT ABOUT CUSTOMS? WILL I BE CHARGED FOR DUTIES OR CUSTOMS WHEN MY PACKAGE ARRIVES IN MY COUNTRY?
  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

    Please check with your country's customs office to determine what these additional costs will be.